The Balmoral receives award for excellence in customer service

Rocco Forte’s Balmoral Hotel in Edinburgh has picked up an award for excellence in customer service at the HRS Hotel Excellence Awards.

Winning in the large hotel category, the HRS judges described The Balmoral’s approach to customer service as highly sustainable, well rounded and consistent. They commented:

“Recognising key customer service stars within the team and identifying their natural aptitudes resulted in ‘The Balmoral Luxury Attitude’ ethos. The business shows a clear commitment to continuous improvement and has raised the bar for all staff to deliver excellent customer service.”

The criteria for the excellence in customer service award was to demonstrate consistently outstanding levels of world class service, always providing a warm welcome to guests and exceeding customer expectations.

Commenting on the award, Ivan Artolli, General Manager at Rocco Forte’s The Balmoral said:

“This award is a great acknowledgement in reflection of the hard work and outstanding customer service that we continue to deliver at The Balmoral on a daily basis.  I would like to offer my congratulations to each member of staff on such a fantastic achievement.”

The HRS Hotel Excellence Awards have become a benchmark for excellence and are amongst the most prestigious and highly coveted in the tourism and hospitality industry. They recognise outstanding business achievement and are awarded to those who have adopted or adapted best practice in different aspects of their operation.

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For more information and/or images, please contact:

Lauren Meldrum                   
PR Manager
The Balmoral                       
Direct line: 0131 662 8826                        
Email: lmeldrum@roccofortehotels.com

NOTES FOR NEWS EDITORS

Rocco Forte Hotels is a family of 13 individual hotels and resorts. Each property has a unique style, reflecting its nationality and location, but all share Rocco Forte Hotels’s trademark attention to detail, high quality and immaculate service. 

Established by Sir Rocco Forte in 1996, Rocco Forte Hotels comprises: Hotel de Russie, Rome; Hotel Savoy, Florence; The Balmoral, Edinburgh; The Lowry Hotel, Manchester; Hotel Astoria, St Petersburg; Hotel Amigo, Brussels; Brown’s Hotel, London; Villa Kennedy, Frankfurt; Hotel de Rome, Berlin; The Charles Hotel, Munich; The Augustine, Prague; Verdura Golf & Spa Resort, Sicily. Future openings: Abu Dhabi 2011; Marrakech 2012; Jeddah 2012; Cairo 2013. 
www.roccofortehotels.com